Professional service solutions

Perfectly tailored to your requirements.

Allover service support with ESPERA´s individual service packages

ESPERA´s Service offers a huge range of individual service packages that are tailor-made to meet your needs and increase the reliability of your machine up to 100%.

Full budget control

By choosing our service packages you safe costs due to special package prices and reduce risk due to fully covered costs for repair time and spare parts or thermal heads.

Machine availability

Avoid unexpected and cost expensive downtime and repairs through regular maintenance.

ESPERA Service-Module

Choose from our individual service packages and avoid unexpected downtime. Safe cost over the entire life of your machines:

Working and travel costs

Our experienced service team is available to you at 61 hours per week exclusively. Irrespective of the distance, working time or arrival and departure times, you can individually access our support.

Regardless of whether you choose to be supported by a local technician, or if you have access to our telephone service and our online support, decide individually, in the short term and flexibly which support is the right one for you and always keep your costs under full control.

We are available for you

  • Monday - Friday: 7 h to 18 h
  • Saturday: 8 h - 14 h
  • 61 h per week
  • Online, telephone or on-site service

Spare parts flat rate

All spare parts installed by our service team are covered herewith. No matter how high the quantity of your spare parts is.

Keep an eye on your machine costs and benefit from our unique spare parts flat rate.

Your advantages

  • All spare parts

Spare & wear parts flat rate

Not only spare parts, also all wear parts are completely covered by this flat rate. Whatever the number of spare parts and wear parts is required.

Keep an eye on your machine costs and benefit from our unique spare parts and wear parts flat rate.

Your advantages

  • All spare parts
  • All wear parts

Thermal head flat rate

Get a new replacement for all by normal use worn out thermal heads at any time and keep the full cost transparency of your wear parts.

All users of modules 1 to 3 benefit from this upgrade and can extend their existing packages by the thermal head flatrate.

Your advantages

  • Full thermal head replacement
  • In conjunction with module 1 to 3

Inspection package

Maximize the lifetime and reliability of your system and have your system checked twice a year for a flat rate.

This means that you can make your production fit for the seasons business without any additional or unexpected costs.

Your advantages

  • 2x per year inspection
  • Automatic reminder of inspection dates

Software updates

We update your machine software on a regular basis, so that you always have the latest versions available.

As a download or by mail, we regularly provide you with the latest software versions.

Your advantages

  • Regular updates of the installed software
  • Latest softwarest version available

ESPROM updates

We update your ESPROM machine software on a regular basis, so that you always have the latest versions available.

At any time, for the update you can access our online or telephone support as often as you wish.

Your advantages

  • Regular ESPROM updates
  • Online support for updates
  • Phone support for updates

Unlimited remote-control support

Our online support will help you at any time. For example, for software installations or network topics.

Independent on how often you request our online remote support, we always help you with an experienced advice. Without looking at the cost.

Your advantages

  • Full online support
  • Quick and direct support

Your direct service contact

We are here for you:

  • Monday – Friday: 7 am until 6 pm
  • Saturday: 8 am until 2 pm

Tel: +49 203 3054 260


Your service contact

Service: +49 203 30540 |